We will schedule your appointment as promptly as possible. Once an appointment has been made, we offer a call list which we go through regularly. We can assure you that every effort is made to bring you in sooner.
We try our best to stay on schedule to minimize your waiting. Both Dr. Michael Gonsky and Dr. Ashley Gonsky Olen are committed to addressing emergency endodontic care in our community. Their commitment includes access to an emergency number for current patients.
Circumstances related to emergency care can arise and cause delays. We appreciate your understanding and patience.
- All forms must be filled out & returned to make an appointment, (please see the PT Registration tab).
- All x-rays & the referral slip, (from your dentist) must be emailed or mailed to us.
- We will call you the day before to Check-in for your appointment, (this is required). Credit Card #’s must be provided at Check-in and are only run once treatment is completed that day.
- A mask must be worn inside the building.
- Only the patient may enter.
- Please call from your car & an assistant will come out to get you.
*ALL of the above are required in order to be seen. Appointments will be rescheduled at the discretion of the doctor.
*We can mail paperwork to you if you prefer or we offer paper copies located in the foyer of the building. There is a drop box as well for paperwork, referral slip & x-rays.
*Once a diagnosis is confirmed, treatment is initiated and completed on the same day. If you would prefer just an evaluation, please let us know when scheduling.
INCLEMENT WEATHER POLICY
The safety of our patients and staff is our highest priority. In the event of inclement weather please call us for the most up-to-date information before coming in to the office since we are an office that closes. We attempt to make a decision very early in the morning. If a major snow event is expected to occur the next day, we will make every effort to call the night before to make you aware of any specific updates for that day.
Please call us at (570) 421-3443 or text (570) 505-5429 with any questions or to schedule an appointment during business hours.
APPOINTMENT REMINDER CALL/ TEXT
Appointment reminder calls and texts are a courtesy. Should you not receive a reminder call or text, it is still your responsibility to remember your appointment.
Calls/ texts are placed two days prior to your appointment date. We must receive a confirmation call back by 10:00 am the following day to confirm your appointment and to complete the required appointment check in. If we do not hear from you, your appointment will be automatically canceled.
CANCELLATION/ MISSED APPOINTMENT POLICY
Your appointment time has been set side for you. This time is unavailable to other patients. Therefore, we require at least 24 hours advance notice if you need to cancel your appointment. For all missed or cancelled appointments with less than 24 hours notice, you will be charged a $70.00 fee. Appointment reminder calls and texts are a courtesy. Should you not receive a reminder call or text, it is still your responsibility to remember your appointment.
IMPORTANT: A parent or guardian must remain on premises for all minor children.
Please alert the office if you have a medical condition that may be of concern prior to surgery (i.e. diabetes, high blood pressure, artificial heart valves and joints, rheumatic fever, etc.) or if you are on any medication (i.e. heart medications, aspirin, anticoagulant therapy, etc.) or require medication prior to dental cleanings (i.e antibiotics, for pre-med).